Contact & Grievance Redressal
We believe in open communication. Here is how you can reach us and how we handle concerns, complaints, and feedback.
1. School Contact Details
Admission Enquiries
For new admissions, campus tours, and prospectus.
General Enquiries
For existing parents, fee queries, and administrative matters.
2. Office Hours
Administrative Office Timings: Monday – Saturday: 8:00 AM – 3:30 PM
Sunday & Public Holidays: Closed
Note: During summer vacations, office timings are restricted to 9:00 AM to 12:00 Noon.
3. Grievance Redressal Process
We are committed to providing a safe, fair, and harmonious environment. If parents or students have concerns, we encourage them to voice them through our formal redressal mechanism.
Step 1: Raise the concern with the respective Class Teacher via the parent portal diary or a scheduled PTM.
Step 2: If unresolved, submit a formal written complaint to the Section Coordinator.
Step 3: Unresolved issues from the Coordinator will be escalated to the Grievance Redressal Committee.
4. Expected Response Time
We strive to address all communications promptly:
| Type of Query | First Response | Resolution Time |
|---|---|---|
| General Queries | 24 Hours | 1-2 Working Days |
| Academic Concerns | 24 Hours | 3-4 Working Days |
| Formal Grievances | 48 Hours | Within 7 Working Days |
5. Escalation Matrix
If you are not satisfied with the resolution provided at the initial levels, you may escalate the matter:
- Level 1 (Section In-Charge / Coordinator): coordinator@adarshenglishmediumschool.com
- Level 2 (Vice Principal / Administration): info@adarshenglishmediumschool.com
- Level 3 (Principal’s Office): For sensitive matters, request an appointment via info@adarshenglishmediumschool.com
6. Parent & Student Support
Apart from academic concerns, we offer dedicated student counseling and wellness guidance. Our counselor is available to discuss emotional, behavioral, or learning difficulties.
Counseling Desk
Confidential counseling appointments can be booked by emailing counselor@adarshenglishmediumschool.com or through the administrative office.
7. Emergency Contacts
For absolute emergencies requiring immediate attention (medical, safety, or critical transport issues), please call our school emergency lines.
Emergency Helpline:+91 9725923254
Frequently Asked Questions
Still have questions?
If you need further clarification regarding our policies, please don't hesitate to reach out to our administration office.
Contact Support